Technical Support & FAQ
Answers to common questions regarding networking, encryption, and licensing.
Frequently Asked Questions
Does PortDroid require open incoming ports or an external relay service?
No. PortDroid connects directly to your server IP or domain. If your server is on a private network, you can connect over local Wi-Fi or via your own private VPN (such as WireGuard, Tailscale, or OpenVPN) without opening ports to the public Internet.
What happens to my configured servers if I switch phones?
Because there are no central servers, data does not sync between devices automatically unless you enable the optional 'Cloud Sync' feature with Google Drive. With Cloud Sync active, your encrypted backup can be restored on your new phone using your secret passphrase.
How can I request a refund if PortDroid does not suit my needs?
All purchase transactions are handled securely by Google Play. You can request an automated refund within 48 hours directly via play.google.com or through the Google Play Store app under 'Budget & order history'.
Does the one-time Pro lifetime purchase include future updates?
Yes. The one-time purchase provides permanent, unrestricted access to all current and upcoming Pro features for the primary version without ongoing fees.
How can I report an inaccurate or sensitive AI response?
Every completed AI response in the application includes a report flag icon. Tapping it creates a pre-formatted email with sensitive IP and domain data automatically redacted, directed to our support desk at [email protected].
Need personalized assistance?
Reach out directly to the developer. We answer within 24 to 48 business hours.